Privacy Policy

1. Who we are

888 Car Hire Pty Ltd (ACN 689 743 066) operates a car hire business based in Maidstone, VIC 3012. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use it, and how you can access or correct it.

2. What information we collect

Depending on how you interact with us, we may collect:

• Contact details — your name, phone number, and email address.
• Booking details — hire start and end dates, vehicle preferences, and any special requirements.
• Driver's licence information — licence number, class, expiry date, and a copy of your licence. This is required to complete a hire agreement and verify your eligibility to drive.
• Payment information — we do not store card details. Payments are made by bank transfer or cash; we may retain a record of transaction references.
• Correspondence — messages sent to us via email, phone, WhatsApp, or our website enquiry form.

We only collect information that is reasonably necessary for our business activities. We do not collect sensitive information such as health, political, or religious information.

3. Why we collect it

We collect your personal information to:

• Respond to your hire enquiry and confirm availability.
• Process and manage your hire booking and agreement.
• Verify your identity and driving eligibility.
• Contact you about your hire (e.g. reminders, changes, or collection instructions).
• Handle insurance, damage, or accident claims where they arise during your hire.
• Comply with our legal obligations.

4. Who we share it with

We do not sell your personal information to third parties. We may share your information with:

• Insurers — where you are involved in an accident or where we are processing a not-at-fault (credit hire) claim on your behalf, we may share relevant details with our insurer or the at-fault party's insurer.
• Service providers — third-party tools we use to operate our business (e.g. Google Workspace for email). These providers are bound by confidentiality obligations.
• Law enforcement or regulators — where we are required to do so by law.

5. How we store and protect your information

Your information is stored electronically (e.g. email) and in paper hire agreements held securely at our premises. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

We retain your information for as long as necessary to fulfil the purpose for which it was collected or as required by law. When it is no longer needed, we securely destroy or de-identify it.

6. Cookies and website analytics

Our website may use cookies and analytics tools, including Google Analytics, to understand how visitors use our site. Google Analytics collects data such as pages visited, time on site, and general geographic location. It does not identify you personally.

You can disable cookies in your browser settings or opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

7. Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, contact us using the details below. We will respond within a reasonable time frame (generally within 30 days).

In some circumstances we may decline a request for access (for example, where it would affect the privacy of another person). If we decline, we will give you a written reason.

8. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. We take privacy complaints seriously and will respond promptly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact us

For any privacy-related questions, access requests, or complaints, please contact: