If the accident wasn't your fault, you may be entitled to a replacement vehicle for the entire duration of your repairs — with no upfront hire charge. Melbourne-wide delivery, often the same day your car goes in.
No claim number yet? That's okay. · We can deliver to the repair shop.
Three quick questions. Takes about 30 seconds.
Step 1 of 3
e.g. another car ran into you, or you were rear-ended
Not sure? Check anyway — we'll confirm it for you.
The hire period covers the full duration of your smash repairs — from the day your car goes in until it is returned to you. If the repairer experiences delays due to parts availability or workshop backlog, contact us and we can discuss extending the hire. The hire period is subject to the terms of your rental agreement and the progress of the claim.
From drop-off day
The replacement can be arranged for the day your car enters the repair shop — you won't need to go without transport from the start.
For the full repair period
You're not expected to be without transport while waiting for parts or panel work. The hire continues for as long as your repairs take.
Extended if repairs run long
If the repairer encounters delays, contact us to discuss an extension. We understand how smash repair timelines work.
Three steps. We coordinate with the repairer so you don't have to.
Tell us your repairer
Let us know where your car is going in. We'll co-ordinate delivery of your replacement to the repair shop or your preferred location.
We arrange your vehicle
A like-for-like replacement delivered to you, often the same day your car is dropped off.
Return when repairs are done
When your car is ready, return the replacement to us. We handle all cost recovery from the at-fault party.
Car already at a repairer? We can deliver the replacement there.
If you're eligible, we provide the replacement vehicle while your car is being repaired. We then seek recovery of the reasonable hire costs from the at-fault party or their insurer — not from you.
Even if the insurer takes time to settle, you are not chased for payment during that period. Our team handles all recovery correspondence until the matter is resolved.
You remain responsible for normal running costs — fuel, tolls and parking — along with anything set out in your rental agreement.
No upfront payment
No bond, no deposit, no daily hire charge to pay when you receive the vehicle.
We manage correspondence
888 handles all communication with the at-fault party's insurer on your behalf.
Hire lasts as long as repairs
You keep the vehicle for the full duration of your own car's repair, subject to your agreement.
Dedicated case handler
A real Melbourne-based team member manages your claim from start to finish.
Based in Maidstone. Serving all Melbourne metro suburbs.
Maidstone, Melbourne
We're a local Melbourne business — not a national call centre. You speak with the same person throughout.
Same-day delivery
We're based in Melbourne, so we can often deliver a replacement vehicle the same day your car goes in for repairs.
Direct phone contact
Call 0423 022 881 and speak directly with our team. No hold queues, no automated systems.
Dedicated case handler
One person manages your claim from first contact to vehicle return — you're not passed between staff.
Repairer co-ordination
We know Melbourne's suburbs and repair shops, which helps us coordinate faster and more effectively.
We handle the paperwork
We manage all insurer correspondence and cost recovery — you don't have to chase anyone.
Another vehicle was involved in the accident
You were not responsible for the accident
We can identify the at-fault driver or their insurer
Not sure? Check anyway — we'll confirm it for you in minutes.
Check your eligibility now — it takes about 30 seconds. Or speak directly with our Melbourne team.
No claim number yet? That's okay. · We can deliver to your repairer.
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