If the accident wasn't your fault and your car has been declared a total loss, you may be entitled to a replacement vehicle while the settlement is being assessed. Melbourne-wide delivery, no upfront hire charge for eligible claims.
No claim number yet? That's okay. · Fast callback from our Melbourne team.
Three quick questions. Takes about 30 seconds.
Step 1 of 3
e.g. another car ran into you, or you were rear-ended
Not sure? Check anyway — we'll confirm it for you.
When your vehicle is declared a total loss (written off), the replacement hire period typically continues until the at-fault insurer makes an offer on your vehicle and the settlement is finalised. The exact period is subject to the terms of your rental agreement and the progress of the claim.
Hire continues during assessment
The replacement vehicle is available while the total loss settlement is being negotiated — not just during repairs.
We manage the insurer
We handle all correspondence with the at-fault insurer regarding your hire entitlement — you don't have to chase anyone.
Settlement takes time — we understand
Total loss claims can take weeks. You're not expected to be without transport during this period.
Contact us as soon as possible after the total loss declaration.
Contact us as soon as possible
The sooner you contact us after a total loss declaration, the faster we can arrange your replacement and begin the recovery process.
We arrange your vehicle
A comparable replacement delivered to you across Melbourne metro, often the same day.
We manage the total loss claim
We handle correspondence with the at-fault insurer for both your vehicle settlement and hire entitlement.
If you're eligible, we provide the replacement vehicle while the at-fault insurer assesses and settles your total loss claim. We then seek recovery of the reasonable hire costs from the at-fault party — not from you.
Total loss settlements often take longer than repair claims. Our team handles all correspondence throughout the process so you can focus on getting back to normal.
You remain responsible for fuel, tolls and parking, along with anything set out in your rental agreement.
No upfront payment
No bond, no deposit, no daily hire charge to pay when you receive the vehicle.
We manage all correspondence
888 handles all communication with the at-fault party's insurer on your behalf.
Hire continues during disputes
Even if the insurer disputes the write-off, contact us — your hire may continue while the matter is resolved.
Dedicated case handler
A real Melbourne-based team member manages your claim from start to settlement.
Based in Maidstone. Serving all Melbourne metro suburbs.
Maidstone, Melbourne
We're a local Melbourne business — not a national call centre. You speak with the same person throughout.
Same-day delivery
We're based in Melbourne, so we can often deliver a replacement vehicle the same day you contact us.
Direct phone contact
Call 0423 022 881 and speak directly with our team. No hold queues, no automated systems.
Dedicated case handler
One person manages your claim from first contact to settlement — you're not passed between staff.
Total loss experience
We understand how total loss claims work and how long they take. We'll manage your hire for the full duration.
We handle the paperwork
We manage all insurer correspondence and recovery — you don't have to chase anyone.
Another vehicle was involved in the accident
You were not responsible for the accident
We can identify the at-fault driver or their insurer
Not sure? Check anyway — we'll confirm it for you in minutes.
Check your eligibility now — it takes about 30 seconds. Or speak directly with our Melbourne team.
No claim number yet? That's okay. · Contact us as soon as the total loss is declared.
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