If the accident wasn't your fault, you may be entitled to a like-for-like replacement vehicle while yours is being repaired — with no upfront hire charge. Our Melbourne team arranges delivery, often the same day.
No claim number yet? That's fine. · Call back from our Melbourne team.
Three quick questions. Takes about 30 seconds.
Step 1 of 3
e.g. another car ran into you, or you were rear-ended
Not sure? Check anyway — our team will confirm it for you.
If any of these match your situation, call us or check your eligibility above.
Rear-ended
Another car ran into the back of yours — a common scenario where you are generally not at fault.
Hit at an intersection
Another driver ran a red light or failed to give way, causing the collision.
Side-swiped
Another vehicle merged into your lane or clipped your car while overtaking.
Hit while parked
Your parked car was struck by another vehicle, even if the other driver has left.
T-boned
Another driver ran into the side of your vehicle at a junction or driveway.
Not sure who was at fault
Liability is unclear or disputed. Call us — we'll assess the situation with you.
We take care of everything — from first call to vehicle delivery.
Check and enquire
Answer three quick questions to check eligibility. No claim number required. Our team calls you back to confirm the details.
We arrange your car
We organise a like-for-like replacement vehicle and deliver it to your home, workplace, or repairer — often the same day.
We seek recovery
Where eligible, we pursue the hire costs from the at-fault driver or their insurer. You pay only for fuel, tolls, and parking.
Subject to eligibility and availability, we aim to provide a vehicle of comparable size and type to the one being repaired.
Hatchback
For small cars and city vehicles
Sedan
For sedans and mid-size cars
SUV
For SUVs and crossovers
7 Seater
For people movers and larger families
Van
For vans and commercial vehicles
If you're eligible, we provide the replacement car while yours is repaired. We then pursue the at-fault driver or their insurer directly for the reasonable hire costs.
If the insurer takes time to settle, you are not chased for payment in the interim. Our team handles all correspondence until the matter is resolved.
You remain responsible for fuel, tolls, and parking — and anything else set out in your rental agreement. We'll explain everything clearly before you collect the car.
No upfront payment
No bond, no deposit, no daily hire charge to pay on collection.
We handle the insurer
888 manages all correspondence with the at-fault party's insurer on your behalf.
Hire lasts as long as repairs
You keep the vehicle for the full duration of your own car's repair, subject to your agreement.
Dedicated case handler
A real Melbourne-based person manages your claim from first contact to vehicle return.
We're based in Maidstone. We cover all Melbourne metro suburbs.
Local Melbourne team
Not a national call centre. You speak with the same Melbourne-based person throughout your claim.
Same-day delivery
We're based here, so we can often deliver across Melbourne metro the same day you contact us.
Direct phone line
Call 0423 022 881 and speak directly with our team — no hold queues, no automated phone systems.
One case handler
One person manages your claim start to finish. You're not passed around between staff.
Local repairer knowledge
We know Melbourne's suburbs and smash repairers — which helps us co-ordinate faster.
We handle the paperwork
We manage all insurer correspondence. You don't have to chase anyone or write letters.
Another vehicle was involved in the accident
You were not responsible for causing the accident
We can identify the at-fault driver or their insurer
Unsure if your situation qualifies? Check anyway — our team will confirm within minutes.
Check your eligibility in 30 seconds, or speak directly with our Melbourne team. No claim number needed to get started.
Car already at a repairer? We can deliver the replacement there.
Helpful guides for Melbourne drivers
